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Digital Health Support Officers _Living Goods

Job Title: Digital Health Support Officers

Report to: Regional Digital Health Coordinator

Location: Kampala, Uganda

About Us

Our Strategy for delivering high-quality, cost-effective community health through and with digitally empowered, equipped, supplied, supervised, and compensated CHWs requires that we continuously re-invent the way we work. Innovating incessantly and with swift responsiveness to global trends is, therefore, a critical success factor for building a thriving and sustainable LG of today and tomorrow.

Over the last four years, Living Goods has become a more complex organization with multiple implementation modes, exciting opportunities in new countries, and new partnerships in existing countries. Furthermore, while we have delivered some strong work over the last couple of years in technology, we now need to go the extra mile beyond technology and ensure a much greater emphasis on government partnerships in the broader digital health space. We can only do this by building a great place to work where our teams thrive, grow, and deliver extraordinary results.

Project: Scale up of the electronic Community Health Information System (eCHIS)

In the effort to harmonize the community digital health ecosystem, the Ministry of Health (MoH) Uganda, with support from partners, developed a national system – the electronic Community Health Information System (eCHIS) to support VHTs in the delivery of integrated health services at the community level. The eCHIS uses a basic clinical decision support system (CDSS) to provide consistent and accurate diagnosis and subsequent treatment, as well as smart workflows for VHTs. The application also enables VHTs to collect data that is compatible and integrated with the government District Health Information Software 2 (DHIS2).

Living Goods will be supporting the Ministry of Health Uganda to scale up the electronic Community Health Information System (eCHIS) to 2450 VHTs in the districts of Oyam, Lira District, Amuru, Nebbi, Maracha and Koboko by December 2023. The goal of the project is to implement and operationalize the eCHIS for improved service delivery at the community level and ultimately contribute to the reduction of disease burden and mortality rate in the country.

Job Purpose

To support Digital Health Service Delivery within the 6 target districts for eCHIS scale up and build capacity of district health teams in effectively implementing the eCHIS to achieve returns on investment.

Contract period: 5 months

Key Responsibilities

  • Build capacity of district teams in offering first line support in troubleshooting the digital health data gaps on the eCHIS, escalation to national level and follow up for resolution and closure.
  • Offer Technical Assistance (TA) to District Health Management Teams on the various Digital Health systems and, Performance Management & reporting tools.
  • Champion the digital Health system policies adoption, and feedback gathering (for improvements) at district level.

Capacity building 

  • Build capacity of the national trainers of trainers on the digital components of the eCHIS.
  • Build capacity of the national and district teams in troubleshooting the eCHIS.
  • Build capacity of the national and district level teams in monitoring the performance of the eCHIS.
  • Support the national and district teams during installation of the eCHIS on VHT devices.
  • Provide support to the ToTs during trainings.

eCHIS system improvement feedback 

  • Supporting collation of eCHIS system changes, both minor and major at districts (VHT and Supervisor) levels and offering feedback to national level teams for improvement.
  • Support and build capacity of district teams in User Acceptance Tests (UATs) of new system features and workflows prior to rollout.
  • Reporting feedback and recommending necessary changes based on conducted UATs and eCHIS Systems performance.

Issue resolution 

  • Support design of digital knowledge-based management documents to support district field teams with simple troubleshooting and issue resolution.
  • Offer technical IT assistance to the District Health Management teams to enable them drive digital health programs effectively.
  • Support District health management’s teams in performance reviews.

Digital Health Tools Usage, Maintenance and Inventory Management

  • Support and build capacity of district teams with preventive Maintenance of all devices in eCHIS implementation sites to ensure that they are in good working order.
  • Support training of district teams in diagnosis and provision of solutions/repair or escalation any device issues to the national support office.
  • Support training of district teams on device setup, configuration and mapping according to MOH standards.
  • Train district teams on promoting best practices in usage of digital devices by VHTs.
  • Support with assignment of all assets dispatched from the MOH support office to the respective beneficiaries in the target districts and ensure the asset Tracker and all related device agreements are signed and archived.
  • Support district teams with keeping a detailed up-to-date record of devices and any other assets for audit purposes.
  • To support implementation of the MOH IT Assets Policies within the districts.

 Service Desk Support

  • Build capacity of district teams in provision of first response (acknowledgement) to any eCHIS technical issues reported in the eCHIS target districts within agreed timelines.
  • Build capacity of district teams in conducting a trend analysis of all issues reported in the service desk to identify recurring and unique eCHIS issues.
  • Keep a clear log of application issues and incidents (known errors) for purposes of reference and continuous improvements.
  • Support development of Resolution user manuals (self-service) for frequently encountered issues to enable users to troubleshoot and resolve some issues without escalation.
  • Contribute to the national eCHIS Technical Known errors Knowledge management database to enable quicker issue resolution.

 Process Development

  • Support district teams with designing and automating all repetitive IT processes to simplify and quicken processes in relation to eCHIS.
  • Document, deploy and share any findings with the eCHIS project manager.

Academic Qualifications

Degree in Computer Science or a related field.

Work experience required

Minimum of (1) year relevant experience.

Competencies/Attributes

Functional/ Technical

  • Knowledge of Wireless Systems.
  • Knowledge of Data Communications.
  • Strong computer and research skills.
  • Android OS Knowledge.
  • Microsoft Windows OS Administration and Operating systems proficiency.

Behavioral

  • Excellent oral and written communication skills.
  • Ability to multi –task.
  • Ability to work well under pressure.
  • Willingness to travel across the country (key)
  • Supervisory skills and high levels of integrity.
  • Plans, prioritizes, breaks down tasks accordingly.
  • Self-motivation.
  • Client facing attitude and approach.
  • Teamwork and collaboration.
  • Deductive Reasoning.
  • Problem Analysis.
  • Highly attentive to detail.
  • Innovation & Creativity.
  • Integrity.

Knowledge

  • Technical knowledge of the specific area of assignment and of overall company activities.
  • Knowledge of MOH Health Information systems.

Application procedure

Interested applicants Click here to apply

 

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