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Front Desk Officers (02 Positions) at Nakasero Hospital

NHL External job advert

We are looking for candidates to fill the positions of Front Desk Officers (02)

Interested candidates should be able to

Responsible for interacting with patients/clients in the hospital premises

Key Result Areas

The post holder is required to:-

• Greeting and welcoming: responsible for warmly welcoming patients and visitors, as they arrive at the hospital. To provide a friendly and professional first point of contact, ensuring a positive experience for everyone
• Patient check-in and registration: register new patients, verify and update patient information, and assist in the completion of necessary forms and documents. To ensure accurate data entry and maintain patient confidentiality
• Appointment scheduling: schedule appointments for patients, either over the phone or in person andcoordinate with various departments to arrange appointments according to availability and urgency
• Managing phone calls and inquiries: Answer phone calls, address inquiries, and provide accurate information to callers. Possess good communication skills to effectively handle inquiries and direct calls to the appropriate individuals or departments.
• Coordinating with medical staff: liaise with medical staff that is nurses, and doctors to communicate patient arrival, emergencies, or any urgent requests.
• Insurance verification and billing support: verify patients’ insurance coverage, eligibility, and benefits and assist in billing processes, including, explaining billing procedures, and providing necessary documentation to patients.
• Maintaining records and files: maintain and organizevarious records, documents, and files, including patient records, appointment logs, and administrative forms to ensure confidentiality, accuracy, and easy retrieval of information.
• Handling emergencies: to follow established protocols, alert the appropriate personnel, and provide initial support and assistance to patients or visitors
• Perform any other duties as may be assigned from time to time.


• Excellent communication and interpersonal skills
• Proficiency in using computer systems and software for data entry and scheduling
• Strong organizational and multitasking abilities
• Attention to detail and accuracy in maintaining records
• Knowledge of medical terminology and insurance procedures (preferred)
• Ability to remain calm and composed in high-pressure situations
• Customer service-oriented mindset
• Empathy and compassion towards patients and visitors
• Ability to work effectively in a team and collaborate with healthcare professionals

Knowledge/Qualifications and Experience

• A Bachelor’s Degree
• One year’s working experience in a busy environment

Candidates that have relevant experience, know that they meet the above criteria and have what it takes to excel in the above position, should submit their applications addressed to the Human Resource Manager at the HR office not later than June 16th 2023, 5.00pm.


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