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Personal Bankers (Arua & Kampala) Job at I&M Bank Uganda

I&M Bank Uganda is a commercial bank headquartered in Kingdom Kampala with a growing regional presence.  The Bank offers a wide range of commercial banking and financial products and services and prides itself on introducing innovative products and services based on the needs of its customers. We are seeking to recruit a competent and highly motivated individual with extensive experience and abilities to support business growth in the following position:


Job Title: Personal Bankers (Arua & Kampala)

Reports to:  Branch Manager

Department: Products & Channels.


Job Summary:

To market the Bank’s products through pro-active and consultative approaches with the aim  of acquiring profitable new Banking business

Major Job Duties & Responsibilities:

Inbound NTB/ETB sales

  • Address walk-in NTB Clients (any segment) sales needs, pull generated from catchment campaigns and word of mouth.
  • Activate NTB clients, and set up and educate clients on remote channel usage i.e. Internet banking, Fast pay, contact center, ATM.

Listen, explain &sell

  • Understand needs
  • Explain respective banking proposition that fits their ongoing need.

Deep sell

  • Immediately broaden the conversation to include all products.

Prepare, set up & activate

  • When required documents are available
  • Conduct KYC
  • Open account/activate products
  • Tag clients to the right segment.


  • Fulfil basic service needs and pass on rest to CSO.

Deepening activities

  • Listen, explain& sell.
  • Understand the needs of the clients
  • Explain proposition that fits need( respond to client need and do next best conversation)
  • Refer for specialized needs
  • Pre-identified employees from employers targeted by WPB
  • Employees (no pre-identification) from employers targeted by WPB.
  • Reaching out pro-actively for lower value businesses.

Minimum Education Qualification:

A Bachelor’s Degree preferably from a recognized university.

A post graduate degree or a professional qualification will be an added advantage.

Work Experience:

At least 2 years’ experience in sales.


Required Competencies (Knowledge, Skills & Abilities):

  • In-depth knowledge of banking industry
  • Knowledge of banking products
  • Understanding KYC
  • Knowledge of Credit and Marketing
  • Interpersonal skills
  • Effective communication skills

Note: Please note that the deadline for this job advert is 20th June 2023 and only shortlisted candidates will be contacted.

(Candidates should also include preferred location)


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