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Senior Quality Assurance Officer Job at Insurance Training College

OB TITLE: Senior Quality Assurance Officer
DIVISIONS: Deputy Principal’s Office
REPORTS TO: Deputy Principal
LOCATION: Head Office

To provide strategic and administrative support to the College by assisting in monitoring, evaluating & enforcing compliance against approved Quality Assurance standards & the implementation of quality assurance activities.

1. Quality Reviews
• Develop & implement Quality Assurance policies, the framework & strategies for the College
• Initiate & operationalize Quality Assurance performance indicators
• Prepare annual quality assurance operational plans and budgets for approval by the Board
• Provide technical and professional support to the various academic and administrative units in the implementation or enhancement of quality assurance systems within the College.
• Provide clear and accurate quality assurance advice to the College to ensure its activities align with its regulations and support its QA strategies and initiatives.
• Coordinate operations relating to quality assurance of the College’s certified programmes and CPD trainings
• Monitor compliance of departments/units against the Quality Assurance requirements and ensure conformity assessments as required by external auditors, assessors, certifications or accreditation bodies.
• Carry out routine and continuous assessment in respect to service delivery of all departments/units of the College.
• Conduct Quality Assurance related surveys and evaluations by compiling statistical data, writing reports and summarizing findings.
• Receive and register complaints related to quality assurance.
• Facilitate the development of a culture of continuous quality improvement through sensitization, education and training of both staff and other relevant stakeholders.
• Produce quarterly Quality Assurance reports for management & the Board.

2. Monitoring & Evaluation
• Develop and strengthen monitoring and evaluation procedures/ indicators for project success.
• Monitor College project activities, expenditures and progress towards achieving the anticipated project results/outputs.
• Assist in the development of key performances indicators for identified projects undertaken at the College and develop feedback mechanisms to address deficiencies and to improve service delivery.
• Support departments/units implementing projects to ensure compilation of data and statistics for the preparation of reports.
• Undertake statistical analysis on activities carried out and prepare reports to assist in enhancing service delivery.

3. Strategy Support & Planning
• Support the College in the development of its strategic plans.
• Ensure alignment of all departmental score cards, goals, processes and resource allocation to the College’s strategy.
• Continuously assess market trends, identifying threats and opportunities to the College.
• Build trackers and reporting tools to check progress of departments/ Units against KPIs drawn from the strategic plan of the College.
• Support and guide management in their decision-making processes.
• Periodically submit reports to Departments/Unit Heads, Management and the Board on performance updates of activities against the Corporate score card.

a. Effective quality assurance policies and framework in place
b. Approved budget to support unit operations
c. Timely reports submitted
d. Approved College strategic plan & aligned department score cards
e. Compliance of department activities against QA standards
f. QA surveys conducted and findings analyzed
g. Resolved quality assurance related complaints
h. Staff trainings conducted in quality assurance, monitoring & evaluation & strategy

Minimum Qualifications:
• Bachelor’s degree in, Education, Management, Business Administration or related field from a recognized training institution.
• Post graduate qualification in Education Management, Project Management or Strategic management shall be an added advantage.
• Evidence of skills acquired through trainings done in Either quality assurance management Or monitoring & evaluation shall be an added advantage.

Minimum Experience:
• At least five (5) years’ work experience, three (3) years of which should have been in coordinating quality assurance management in a training institution/unit.
• Ability to offer training in monitoring and evaluation of projects in an institution.
• Basic knowledge of national and international quality assurance standards.

Required Competencies (Knowledge, Skills & Abilities)
• Proficiency in use of computer applications.
• Excellent communication and interpersonal skills.
• Strong organizational planning skills and ability to pay attention to detail.
• Outstanding research and analytical abilities.
• Project management and strategic skills.
• High level of integrity and confidentiality.
• Ability to work in devise and results oriented teams.

Applications enclosing photocopies of Academic certificates, CVs and three professional referees should be sent/delivered to the address below not later that 30th June 2023, 4:00pm.

(The Principal, The Insurance Training College, Block A Victoria Office Park, Plot 6/9, Okot Close P. O. Box 4184, Kampala. Tel: +256 417 333 500, Email:, Website:


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